+420 499 110 023 info@hportal.cz
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Business conditions

1. Validity

These General Terms and Conditions lay base to rules that will be applicable to all relations between hportal.cz system operator and an accommodation seeker regarding bookings of accommodation made through the hportal.cz system.


2. Booking

The portal customer can send not binding order. The reservations are accepted in internet form or via e-mail. When the user fills in the e-mail address, he will receive the confirmation about delivery. During next 24 hours (valid for work-days), your request will be executed and you will be contacted by our operator. In case of that the hotel is full, the user receives another offer.


3. Payment

The complete payment must be done before the arrival. The total amount will be shown on the statement of costs. This is also the booking confirmation. The customer gets hotel voucher after payment. In case of last minute stays the voucher will be send via e-mail or will be at the hotel reception only.


4. Cancellation Conditions

The customer can cancel the reservation without any fee within 30 days before arrival,

29 - 16 days before arrival he will pay 40% of the total amount,

15 - 9 days before arrival 70% of the total amount,

8 - 0 days before arrival 100% of the total amount.

The date and time of receiving the customer\'s message on the hportal.cz system server is decisive


5. Cancellation of Booking

The booking can be only cancelled in writing form by e-mail on info@hportal.cz

Hportal.cz reserves the right (if necessary) to cancel the service ordered and if the requested accommodation is not available due to unforeseen events. In this case, the customer will be offered alternative accommodation, or the customer will receive money for contracted services immediately and without delay a full refund. The customer has no more rights to compensation.



6. Object description

All information regarding a hotel is based on the information hotels provide and hportal.cz is not accountable for veracity or completeness of this information.


7. Protection of personal data

All personal data protection rules given by law apply. Information provided by the customer is used for bookings of accommodation only. There is no further processing of the data for any other purposes.


8. Guarantee, reclamation, relieve, obligations of customer

If negotiated service is not provided at all or not in agreed form, customer is allowed to demand compensation. Customer is obligated to inform about failures immediately to ward off contingent damages, or to help to minimize them. He/she is also obligated to report it to leader of tour or to the representative of our provider (especially in hotel) without any delay. If reclamation will not be reported without any delay, demand of compensation expires. Demand of compensation for claimed services must be applied within 4 weeks after the end of the tour.