Business conditions

Terms and Conditions of Hportal.cz

1. Introduction

1.1. These terms and conditions (hereinafter referred to as "Terms") govern the rights and obligations between the operator of the Hportal.cz platform (hereinafter referred to as "Operator") and users (hereinafter referred to as "Customer") in the provision of services facilitating accommodation bookings within the Czech Republic.

1.2. The Operator does not provide accommodation services but acts as an intermediary between the Customer and the accommodation provider (hereinafter referred to as "Accommodation Provider").

2. Reservations and Payments

2.1. The Customer may book accommodation from the available listings on Hportal.cz. Each listing includes information on the total price of accommodation, including fees payable to the Operator.

2.2. The total price for accommodation is payable via the payment gateway on Hportal.cz at the time of booking. The city or tourist tax specified in the reservation is payable directly to the Accommodation Provider upon arrival.

2.3. After successful payment, the Customer will receive a reservation confirmation email containing an accommodation voucher, an invoice for the payment made, and a cancellation link, if cancellation is allowed under the reservation terms.

3. Cancellation Policy

3.1. Each reservation specifies whether the payment is non-refundable or if free cancellation is possible. If cancellation is allowed, the deadline for cancellation (date and time) is stated.

3.2. Reservations can be canceled via the link included in the confirmation email sent after the booking.

3.3. In the event of a successful cancellation, the paid amount will be refunded to the Customer's original payment method, unless stated otherwise in the reservation terms.

4. Customer Obligations

4.1. The Customer must carefully review all entered details and familiarize themselves with the accommodation and cancellation terms before making a reservation.

4.2. The Customer must ensure the validity of their contact details to receive the reservation confirmation and other related information.

5. Operator Obligations

5.1. The Operator is responsible for the accurate display of prices and availability of accommodation listings on Hportal.cz.

5.2. The Operator is not responsible for the quality of accommodation services or any damages incurred by the Customer in connection with the accommodation.

6. Complaints

6.1. Complaints regarding reservations or payments must be submitted to the Operator via the contact form available on the Hportal.cz website.

6.2. Complaints regarding the quality of accommodation services must be addressed directly to the Accommodation Provider.

7. Data Protection

7.1. The Customer agrees to the processing of their personal data for the purpose of facilitating the reservation in accordance with the Privacy Policy available on the Hportal.cz website.

8. Final Provisions

8.1. The Operator reserves the right to amend these Terms at any time. The current version of the Terms is available on the Hportal.cz website.

8.2. These Terms are effective from the date of their publication on the Hportal.cz website.